If you are not completely satisfied with your new FitStep orthotic insoles, you can return them within 30 days for a prompt and courteous refund. Not valid for misused, abused, or improperly cleaned orthotic insoles. Original shipping and handling fees are non-refundable.

Furthermore, we guarantee the poly-shell of our insoles against breakage for one year, and are happy to replace any product to ensure complete customer satisfaction.

To initiate your return, you will simply have to contact our Customer Service at (844) 2900 005.
We do not charge a restocking fee. You will be responsible for shipping costs, but are free to choose whatever shipping methods is best for you. We will ask you to put your insoles and receipt in the return and ship it to us at: 

Orthotic Insoles
8581 Santa Monica Blvd, #701
West Hollywood, CA 90069

Once we have received and inspected your return (usually within 72 hours of receipt) your refund will be issued within 7 business days and you will receive an email confirmation that your return was completed. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.


What is the shipping method?
All orders are shipped with USPS First Class Shipping.

How long does shipping take, on average?
You should expect your order to arrive at your doorstep within 3-5 days. You can keep track of the order from your personalised order page (you will receive a link via email as soon as you complete the checkout). In case of any delay, you can contact us via email at or call our customer support (844) 290-0005.

Where are orders shipped from?
14320 Ventura Blvd, #254 Sherman Oaks, CA 91423 United States

The Men's and Women's FitStep both offer cushioning and support for biomechanical realignment; however, the level of cushioning and support varies amongst the two.

The Men's FitStep is a slightly thinner, lower profile product with moderate cushioning, and a heel cup that is dropped low enough to support a healthy curvature in the lumbar spine.

The Women's FitStep is constructed the same, but features additional cushioning for increased shock-absorption and is ideal for alleviating pain associated with most common foot conditions.

Thanks to our patented technology, DoctorInsole® are designed to fit your feet perfectly.
If you're in between sizes, just size down due to the rise in the arch of our shells. If you go up a size, it'll likely sit too far back on your foot.

To choose the right quantity, consider two things.

1. How many shoes do you use. Our unique technology will take a mould of your feet and shoe. For this reason, we recommend using one DoctorInsole per shoe. Doing so will make you feel like walking on soft grass while fixing the root cause of your foot pain.

2. How active are you. We use the highest quality materials that are medically consistent with custom orthotics. According to the American Academy of Podiatric Sports Medicine, you should replace running shoes after 300-500 miles of use. Similarly, we suggest replacing your insoles after a similar period.

Please notice, the 30 days guarantee is valid on all purchases, regardless of the selected quantity. Hence, we suggest purchasing the "Lightning Deal" for the highest savings and benefits at no risk.

FREE Shipping Included
USPS First Class
FREE Shipping Included
USPS First Class
76% claimed
FREE Shipping Included
USPS First Class
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30 Day Guarantee