If you are not completely satisfied with your new FitStep orthotic insoles, you can return them within 30 days for a prompt and courteous refund. Not valid for misused, abused, or improperly cleaned orthotic insoles. Original shipping and handling fees are non-refundable.
Furthermore, we guarantee the poly-shell of our insoles against breakage for one year, and are happy to replace any product to ensure complete customer satisfaction.
To initiate your return, you will simply have to contact our Customer Service at (844) 2900 005.
We do not charge a restocking fee. You will be responsible for shipping costs, but are free to choose whatever shipping methods is best for you. We will ask you to put your insoles and receipt in the return and ship it to us at:
8581 Santa Monica Blvd, #701
West Hollywood, CA 90069
Once we have received and inspected your return (usually within 72 hours of receipt) your refund will be issued within 7 business days and you will receive an email confirmation that your return was completed. Please note, depending on your financial institution it may take an additional 2-10 business days for the credit to post to your account.
What is the shipping method?
All orders are shipped with USPS First Class Shipping.
How long does shipping take, on average?
You should expect your order to arrive at your doorstep within 3-5 days. You can keep track of the order from your personalised order page (you will receive a link via email as soon as you complete the checkout). In case of any delay, you can contact us via email at firstname.lastname@example.org or call our customer support (844) 290-0005.
Where are orders shipped from?
14320 Ventura Blvd, #254 Sherman Oaks, CA 91423 United States